Here is a hard truth. If you share customer phone numbers on WhatsApp without thinking — your staff will do the same. If you leave salary slips on the table — your team thinks that is okay. Under the new DPDPA law, the government holds your business responsible. And your business means YOU. The founder sets the tone. Always.
Think about your daily habits. Do you forward customer phone numbers on WhatsApp groups? Do you keep Aadhaar card copies in an open drawer? Does your HR share salary slips over personal email? Your staff watches what you do. If you are careless, they will be careless too. Under DPDPA, carelessness can mean heavy fines. The law does not care if it was a mistake. You are the owner. You are responsible. Fix your habits first. Then your team will follow.
Stop sharing customer phone numbers or Aadhaar on WhatsApp groups.
Tell your team: handle people's information carefully, always ask before sharing.
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