If a driver asks about his data, do you know what to do?
A customer calls. She says her phone number is being used without her permission. Your delivery boy says his Aadhaar copy is missing. Who handles this? If nobody knows the answer, your business has a problem. The new data law says every business must have a clear path for people to raise complaints. No path means no protection — for them or for you.
Say a delivery driver wants to update his phone number in your records. Or a customer says her address was shared with the wrong person. Your ops team gets the complaint on WhatsApp. But nobody knows what to do next. That is the real problem. The law says you must have a working complaint channel. Not just a name on paper. Someone must actually receive, track, and solve these issues. If your team does not know the steps, the channel is useless.
Name one person in your team to handle all data complaints.
Tell your ops team how to receive and record a complaint.
Check if your business is ready. Takes 3 minutes. Visit saralprivacy.com/assessment
“A response channel is only real if operations knows how to use it.”
Free — takes 3 minutes
Answer a few simple questions. Get your free Readiness Score — sent to your email or WhatsApp.
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The Complete DPDPA Compliance Guide
Plain English. Everything your business needs to understand the DPDP Rules 2025 — written for founders, not lawyers. Now in 7 Indian languages.
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Privacy Notice, Consent Language, Data Inventory, DSR SOP, Vendor Register. Delivered free to your email.
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