If your food app, WhatsApp, and staff all give different answers, you have a problem.
A customer orders from your cloud kitchen on Swiggy. She wants her phone number deleted. She messages your WhatsApp. She also complains on the app. Your staff says 'talk to the app'. The app says 'talk to the restaurant'. Nobody helps her. Under the new data law, this is YOUR problem — not the app's. You must have one clear path for complaints. No confusion allowed.
Say a customer asks you to delete her phone number from your records. She messages your Zomato chat, your WhatsApp, and calls your counter. Three places, no clear answer. That is a problem under the new law. Your business must have one fixed way to handle such requests. Tell your staff clearly — who picks up these complaints? Who replies? Write it down. Put it on your menu card or app page. Customers must know where to go. One path. No confusion.
Pick one contact — WhatsApp or email — for all customer data complaints.
Tell your counter staff and delivery team who handles data questions.
Check if your business is ready. Takes 3 minutes. Visit saralprivacy.com/assessment
“Support confusion becomes trust damage very quickly in food businesses.”
Free — takes 3 minutes
Answer a few simple questions. Get your free Readiness Score — sent to your email or WhatsApp.
Check My Readiness →Take our free 3–5 minute industry assessment to find out your compliance risk level.
Take Free Assessment →Free Download
The Complete DPDPA Compliance Guide
Plain English. Everything your business needs to understand the DPDP Rules 2025 — written for founders, not lawyers. Now in 7 Indian languages.
Download the Guide →5 Ready-to-Use Templates
Start complying — not just reading
Privacy Notice, Consent Language, Data Inventory, DSR SOP, Vendor Register. Delivered free to your email.
2-min reads, plain English, every morning. Free forever.
