If parents chase 3 people to fix one complaint, you have a problem.
A parent messages your support team about their child's data. Support says talk to academics. Academics says talk to admin. Admin does not reply. The parent is angry — and now the law is watching. NHRC has already raised concerns about edtech platforms not following the DPDPA properly. If you run an online coaching, a school app, or any edtech business — this applies to you today.
Say a parent wants to know why their child gets WhatsApp messages at midnight. Or they want to correct a wrong Aadhaar number saved in your system. Or they want to stop getting promotional calls. Right now, if your support team, academics team, and admin team all handle this separately — parents get confused and angry. The DPDPA says you must have one clear path for all such complaints. One person. One number. One reply. That is the rule.
Pick one person in your team to handle all parent data complaints.
Write a simple message telling parents who to contact for data questions.
Check if your business is ready. Takes 3 minutes. Visit saralprivacy.com/assessment
“The best grievance path is the one parents do not have to chase.”
Free — takes 3 minutes
Answer a few simple questions. Get your free Readiness Score — sent to your email or WhatsApp.
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The Complete DPDPA Compliance Guide
Plain English. Everything your business needs to understand the DPDP Rules 2025 — written for founders, not lawyers. Now in 7 Indian languages.
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