When buyers and sellers panic online, you have minutes — not days.
Imagine this. A buyer on your platform sees her phone number shared with a stranger. She posts on WhatsApp. In one hour, 500 people know. Your backend team is still figuring out what happened. This is how platform problems work. They go public before you even find the problem. If you run a marketplace or online shop, you need a plan ready — before trouble hits.
Say you run a small online marketplace. A seller shares a buyer's Aadhaar copy in the wrong WhatsApp group. That is a leak — and it is YOUR problem too. Or your support staff sends a salary slip to the wrong email. Customers notice these things fast. They screenshot. They share. Under DPDPA, you must report serious leaks to the government quickly. Waiting even one day can make things worse. Decide NOW who calls whom when something goes wrong.
Write down one person's name for each of the 5 problem types above.
Tell your support team: stop and call the founder before sharing any customer detail.
Check if your business is ready. Takes 3 minutes. Visit saralprivacy.com/assessment
“A platform incident grows in public faster than it grows in the backend log.”
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The Complete DPDPA Compliance Guide
Plain English. Everything your business needs to understand the DPDP Rules 2025 — written for founders, not lawyers. Now in 7 Indian languages.
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