Residents have new rights — and your society must have a complaint path ready.
Your housing society app knows your name, phone number, flat number, and even who visited you last week. The visitor log, the WhatsApp group, the profile you filled — all of it is your personal information. Under India's new data law, residents have the right to ask questions about this data. And the society must have a clear path to answer those questions. Does yours?
If you run a housing society, an RWA office, or a proptech app, this applies to you. You collect resident names, phone numbers, ID proofs, and vehicle details. You run WhatsApp groups with flat owner numbers. You keep visitor logs at the gate. The law says residents must know who to contact when they have a problem. You need one clear name, one phone number or email, and a simple step-by-step complaint path. Without this, residents can file a complaint against your society.
Write down one contact name and number for data complaints in your society.
Put the complaint steps on your society notice board or WhatsApp group.
Check if your business is ready. Takes 3 minutes. Visit saralprivacy.com/assessment
“People trust housing systems more when the complaint path is visible.”
Free — takes 3 minutes
Answer a few simple questions. Get your free Readiness Score — sent to your email or WhatsApp.
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