Prescriptions shared on WhatsApp can cost you crores. Here's how to stop it.
A customer uploads their prescription to order medicine. That prescription has their name, illness, and doctor's details. Now imagine that file sitting in a WhatsApp group with your delivery boy, your counter staff, and your supplier. This happens every day in thousands of pharmacies across India. Under the new DPDPA law, this is a serious problem. Fines can go up to ₹250 crore. The fix is simpler than you think.
Think about how your pharmacy works today. A customer sends a prescription on WhatsApp. Your staff forwards it to check stock. The delivery boy gets the full order with the customer's name and medicine. All these are loose copies of private health information. Under DPDPA, health information is extra sensitive. You must keep it in one safe place. Only trained staff should access it. Delivery partners should get only the address — not the medicine name. Delete old records after 6 months.
Stop sharing prescriptions on WhatsApp. Use one safe folder instead.
Tell delivery partners only the address. Not the medicine or illness.
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