DPDP Rules, 2025 are now in effect. See where your business stands, in 3–5 minutes.Find out — free →
From prescriptions to delivery — your pharmacy handles sensitive info at every step.
A customer shares their Aadhaar, phone number, and prescription just to buy medicine. Your delivery boy carries that prescription to their door. Your support staff WhatsApps order updates. At every step, private health information moves around. Most pharmacy owners think the risk is only at the billing counter. It is not. The real risk hides inside your daily fulfilment and support work.
Say a customer orders blood pressure medicine. Your staff WhatsApps the order details to the delivery boy. That message now has the customer's name, address, and medicine name. Under DPDPA, you must protect this. Your billing software vendor also stores this data — you are responsible for what they do with it. If a customer calls to correct their phone number or asks you to delete their records, you must act. Not doing so can bring complaints and fines.
Stop sharing prescription details on personal WhatsApp chats immediately.
Ask your billing software vendor how they store customer information.
Check if your business is ready. Takes 3 minutes. Visit saralprivacy.com/assessment
“Pharmacy privacy risk often grows inside support and fulfilment not just at checkout.”
Free — takes 3 minutes
Answer a few simple questions. Get your free Readiness Score — sent to your email or WhatsApp.
Check My Readiness →Take our free 3–5 minute industry assessment to find out your compliance risk level.
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The Complete DPDPA Compliance Guide
Plain English. Everything your business needs to understand the DPDP Rules 2025 — written for founders, not lawyers. Now in 7 Indian languages.
Download the Guide →5 Ready-to-Use Templates
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Privacy Notice, Consent Language, Data Inventory, DSR SOP, Vendor Register. Delivered free to your email.
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