If no one owns the complaint, your business is already in trouble.
A member at a fitness centre asked why the gym still had her old phone number. The trainer said ask the front desk. The front desk said ask the trainer. Nobody answered. Under India's new data law, this is not okay. Your members have the right to ask questions about their information. And you must have a clear, simple way to answer them. If you don't, you could face complaints and penalties.
Say a member wants to correct her phone number in your system. She tells the trainer. The trainer forgets. She tells the front desk. They don't know who handles it. Days pass. Nothing happens. This is a problem under the new law. Your gym needs one clear person or one simple channel — like a WhatsApp number or a register — where all such requests go. Someone must own it. Someone must reply within a fixed time. No more passing the problem around.
Pick one person to handle all member information complaints and requests.
Put a simple notice at the front desk showing how members can raise requests.
Check if your business is ready. Takes 3 minutes. Visit saralprivacy.com/assessment
“The smoother the member experience, the clearer the response path should be.”
Free — takes 3 minutes
Answer a few simple questions. Get your free Readiness Score — sent to your email or WhatsApp.
Check My Readiness →Take our free 3–5 minute industry assessment to find out your compliance risk level.
Take Free Assessment →Free Download
The Complete DPDPA Compliance Guide
Plain English. Everything your business needs to understand the DPDP Rules 2025 — written for founders, not lawyers. Now in 7 Indian languages.
Download the Guide →5 Ready-to-Use Templates
Start complying — not just reading
Privacy Notice, Consent Language, Data Inventory, DSR SOP, Vendor Register. Delivered free to your email.
2-min reads, plain English, every morning. Free forever.
