Buyers, sellers, support staff — each one needs a separate notice from you.
You run an online marketplace or platform. You show one privacy notice to everyone. But here is the problem — your buyers, your sellers, and your support team all give you different information. A buyer shares their phone number and address. A seller shares their PAN card and bank details. A support agent handles complaints and order disputes. One notice cannot cover all three. If you miss even one group, you could face a penalty.
Think of a small online marketplace selling sarees or electronics. A buyer enters their phone number and home address. A seller uploads their PAN card and GSTIN. A support person reads complaint messages on WhatsApp. Each of these is a different moment where information is collected. The law says you must tell each person — clearly — why you are collecting their information. One common notice at the bottom of your website is not enough. You need a checklist for every side of your platform.
List every place your platform collects information — buyers, sellers, support.
Write a separate short notice for sellers who share PAN and bank details.
Check if your business is ready. Takes 3 minutes. Visit saralprivacy.com/assessment
“A marketplace notice must speak to every side of the market, not just the buyer.”
Free — takes 3 minutes
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The Complete DPDPA Compliance Guide
Plain English. Everything your business needs to understand the DPDP Rules 2025 — written for founders, not lawyers. Now in 7 Indian languages.
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