A customer's info gets lost between your sales team and service bay.
A customer walks into your showroom. He gives his name, phone number, and Aadhaar copy. He buys a car. Six months later, he comes for service. The service team has no idea who he is. His information got lost somewhere between your sales desk and the service bay. This happens every day at auto dealerships. And under the new data protection law, this is YOUR problem to fix.
Think about all the places your customer's information lives. The enquiry form at the front desk. The booking slip for a test drive. The service job card. The WhatsApp message your sales boy sent. The CRM software your manager uses. All of these hold customer information. If no one is in charge of each of these, data gets lost or misused. The new law says your business must assign one clear owner for each type of customer record. Do it now — before a complaint lands on your desk.
List every place your business stores customer information — forms, WhatsApp, software.
Assign one staff member to own each type of customer record — sales, service, support.
Check if your business is ready. Takes 3 minutes. Visit saralprivacy.com/assessment
“The customer record should not get lost between showroom and service bay.”
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