Here is your simple step-by-step plan when things go wrong.
Imagine your service centre sends a customer's phone number and car details to the wrong person on WhatsApp. Or your booking software leaks 500 customer names and addresses. It happens more than you think. Auto dealers collect a lot of people's information — Aadhaar copies, PAN cards, phone numbers, addresses. When that information leaks, you have very little time to act. Do you know what to do in the next 72 hours?
Say your service adviser sends a job card with a customer's Aadhaar copy to the wrong WhatsApp group. That is a leak. Or your vendor's booking app crashes and shows other customers' phone numbers. That is also a leak. First, stop the problem from spreading — delete the message, block the access. Then write down what happened and when. Tell your owner or manager immediately. If many customers are affected, you must report it within 72 hours. Silence is not an option under the new law.
Write one person's name who will handle all data problems at your centre.
Tell your service team: never share customer Aadhaar or phone on WhatsApp groups.
Check if your business is ready. Takes 3 minutes. Visit saralprivacy.com/assessment
“Customers may forgive a delay in service. They rarely forgive silence on data mishandling.”
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Answer a few simple questions. Get your free Readiness Score — sent to your email or WhatsApp.
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