If a donor or volunteer asks about their data, do you have an answer ready?
Imagine a donor calls your NGO. She says her Aadhaar number was shared without her permission. You have no one to answer her. No process. No timeline. She tells ten other donors. Your reputation is gone in one week. This is happening to NGOs across India right now. The DPDPA law says every person whose information you hold has the right to ask questions — and you must answer them properly.
Your NGO holds a lot of sensitive information. Think about it — beneficiary Aadhaar cards, volunteer phone numbers, donor PAN details, staff salary slips, field survey photos. Any of these people can ask: why do you have my information? Who did you share it with? Can you delete it? If you have no answer ready, trust breaks fast. Set up a simple WhatsApp number or email just for these questions. Write down who handles it. Write down how many days you will take to reply.
Decide one person in your NGO to handle all information complaints.
Write a simple 3-step reply process for donor or volunteer questions.
Check if your business is ready. Takes 3 minutes. Visit saralprivacy.com/assessment
“In mission-led organisations, trust can be lost through process failure not intention.”
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