Most hotel owners only think of the front desk. That is a big mistake.
You think guest information comes only from your front desk. But it starts much earlier. A guest books on MakeMyTrip or Booking.com. Their name, phone number, and email go to that app first. Then it comes to you. By the time they walk in, their information has already moved through many hands. If something goes wrong, the new data law says you are responsible.
Think about one guest's stay. They booked on Goibibo. You got their phone number. At check-in, you copied their Aadhaar. They ordered food by calling reception. They paid by UPI and got a GST invoice. After checkout, you sent a WhatsApp asking for a review. That is seven different places where their information was collected. Under the new DPDP law, you must know each place. You must protect each one. You cannot ignore even one.
Write down every place where you collect guest information today.
Check which OTA apps share guest data with your hotel system.
Check if your business is ready. Takes 3 minutes. Visit saralprivacy.com/assessment
“Hospitality data starts online before the guest even walks in.”
Free — takes 3 minutes
Answer a few simple questions. Get your free Readiness Score — sent to your email or WhatsApp.
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The Complete DPDPA Compliance Guide
Plain English. Everything your business needs to understand the DPDP Rules 2025 — written for founders, not lawyers. Now in 7 Indian languages.
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Privacy Notice, Consent Language, Data Inventory, DSR SOP, Vendor Register. Delivered free to your email.
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