From prescriptions to delivery — your pharmacy handles sensitive info at every step.
A customer shares their Aadhaar, phone number, and prescription just to buy medicine. Your delivery boy carries that prescription to their door. Your support staff WhatsApps order updates. At every step, private health information moves around. Most pharmacy owners think the risk is only at the billing counter. It is not. The real risk hides inside your daily fulfilment and support work.
Say a customer orders blood pressure medicine. Your staff WhatsApps the order details to the delivery boy. That message now has the customer's name, address, and medicine name. Under DPDPA, you must protect this. Your billing software vendor also stores this data — you are responsible for what they do with it. If a customer calls to correct their phone number or asks you to delete their records, you must act. Not doing so can bring complaints and fines.
Stop sharing prescription details on personal WhatsApp chats immediately.
Ask your billing software vendor how they store customer information.
Check if your business is ready. Takes 3 minutes. Visit saralprivacy.com/assessment
“Pharmacy privacy risk often grows inside support and fulfilment not just at checkout.”
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