Every tool your shop uses can become a risk. Here's what to check.
Your shop uses a billing machine, a loyalty card app, maybe a WhatsApp chatbot. Each one touches your customers' phone numbers and details. But here is the scary part — if any one of them leaks that information, YOU are responsible. Not the app company. You. The new data protection law says your business must control every tool that handles customer information.
Say your shop uses a POS billing machine. That machine stores customer phone numbers. The machine company may share that data with others. Under the new law, you must check this. Same for your loyalty card app — it collects names and birthdays. Your payment gateway stores card details. Your customer support person on WhatsApp sees order history. All of these are risks. You must know who has your customers' information and why.
List every app or tool your shop uses that stores customer details.
Ask each vendor in writing — what do they do with your customer data?
Check if your business is ready. Takes 3 minutes. Visit saralprivacy.com/assessment
“Frontline convenience needs backend control.”
Free — takes 3 minutes
Answer a few simple questions. Get your free Readiness Score — sent to your email or WhatsApp.
Check My Readiness →Take our free 3–5 minute industry assessment to find out your compliance risk level.
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The Complete DPDPA Compliance Guide
Plain English. Everything your business needs to understand the DPDP Rules 2025 — written for founders, not lawyers. Now in 7 Indian languages.
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