If no one owns the complaint, your business is already in trouble.
A customer emails your SaaS app. She wants her phone number deleted. No one replies. She complains to the government. Now your startup faces a fine. This is happening to real businesses in India right now. The new privacy law says every user complaint must have a clear path and a real answer. If your helpdesk just collects tickets and does nothing — you are at risk today.
Say a user signs up on your app using their Aadhaar or phone number. Later they want that information corrected or removed. They send a WhatsApp message or email. If your support team ignores it or passes it around — that is a violation. The law says you need a working system. Someone must receive the complaint. Someone must act on it. And the user must get a reply. No ownership means no compliance.
Assign one person to own all user privacy complaints today.
Add a clear complaint email or form to your app or website.
Check if your business is ready. Takes 3 minutes. Visit saralprivacy.com/assessment
“A helpdesk without ownership becomes a privacy sinkhole.”
Free — takes 3 minutes
Answer a few simple questions. Get your free Readiness Score — sent to your email or WhatsApp.
Check My Readiness →Take our free 3–5 minute industry assessment to find out your compliance risk level.
Take Free Assessment →Free Download
The Complete DPDPA Compliance Guide
Plain English. Everything your business needs to understand the DPDP Rules 2025 — written for founders, not lawyers. Now in 7 Indian languages.
Download the Guide →5 Ready-to-Use Templates
Start complying — not just reading
Privacy Notice, Consent Language, Data Inventory, DSR SOP, Vendor Register. Delivered free to your email.
2-min reads, plain English, every morning. Free forever.
