Your old customer files and support chats could get you fined.
Imagine a customer stopped using your software two years ago. But their phone number, Aadhaar copy, and support chat are still sitting in your system. You forgot to delete them. Under India's new data law, this is a problem. You must delete people's information when you no longer need it. Many IT and SaaS businesses are holding old data without even knowing it.
Say your SaaS tool stored a client's PAN card for billing. They left six months ago. That PAN card must now be deleted. Or say your support team saved WhatsApp screenshots of customer complaints. Those are people's information too. You must review and delete them. Also, if your system gets hacked, you cannot just panic. You need a ready plan. Who calls whom? What do you say? Test this plan now — not after a breach.
List all places where old customer data is stored right now.
Set a monthly reminder to delete inactive accounts and old support files.
Check if your business is ready. Takes 3 minutes. Visit saralprivacy.com/assessment
“Digital businesses generate data faster than they delete it.”
Free — takes 3 minutes
Answer a few simple questions. Get your free Readiness Score — sent to your email or WhatsApp.
Check My Readiness →Take our free 3–5 minute industry assessment to find out your compliance risk level.
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The Complete DPDPA Compliance Guide
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