From test drives to invoices — every step collects customer info. Are you ready?
A customer walks in for an oil change. You take their name, phone number, car number, and Aadhaar copy. Then you send a WhatsApp follow-up and a feedback form. That is a lot of information collected in one visit. Under the new DPDPA law, you must tell customers what you are collecting and why — before you collect it. Most auto shops are not doing this yet.
Think about your daily work. A customer books a service — you take their phone number. They come for pickup — you check their Aadhaar. You send a feedback message on WhatsApp after delivery. You add them to your loyalty offer list. Each of these steps collects their information. The law says you must tell them why you need it at each step. A simple notice — even on WhatsApp — is enough. But you must send it before collecting, not after.
List every form and message where you collect customer information.
Add a short notice line to your service booking form and WhatsApp messages.
Check if your business is ready. Takes 3 minutes. Visit saralprivacy.com/assessment
“A service centre collects more customer data than the service card shows.”
Free — takes 3 minutes
Answer a few simple questions. Get your free Readiness Score — sent to your email or WhatsApp.
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The Complete DPDPA Compliance Guide
Plain English. Everything your business needs to understand the DPDP Rules 2025 — written for founders, not lawyers. Now in 7 Indian languages.
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