A customer complaint lost between workshop and front desk can cost you big.
A customer gives his Aadhaar and phone number when he books a car service. Later he asks to fix a wrong address in your records. The workshop says talk to the front office. The front office says talk to the workshop. Nobody answers. Under the new DPDPA law, this is your problem — not the customer's. And it can lead to heavy fines for your business.
Say a customer booked a service and you saved his PAN card details wrongly. He calls to fix it. Your workshop staff say they do not handle this. Your front office staff say they did not collect it. The complaint vanishes. Under DPDPA, this is not allowed. You must have one person or one WhatsApp number that handles all such questions. Booking mistakes, wrong names, unwanted calls — all must go to one clear place and get a reply.
Pick one person to handle all customer information complaints and questions.
Write a simple message telling customers how to raise a complaint with you.
Check if your business is ready. Takes 3 minutes. Visit saralprivacy.com/assessment
“A workshop can fix a vehicle faster than a broken response path unless the process is designed.”
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संपूर्ण DPDPA अनुपालन गाइड
आसान भाषा में। DPDP Rules 2025 समझने के लिए आपके व्यवसाय को जो कुछ चाहिए — फ़ाउंडर्स के लिए लिखा गया, वकीलों के लिए नहीं। अब 7 भारतीय भाषाओं में।
गाइड डाउनलोड करें →5 तैयार टेम्पलेट
सिर्फ़ पढ़िए नहीं — अनुपालन शुरू कीजिए
प्राइवेसी नोटिस, सहमति की भाषा, डेटा इन्वेंटरी, DSR SOP, वेंडर रजिस्टर। आपके ईमेल पर, मुफ़्त।
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